Dear Customers,
As the novel coronavirus is spreading around the world I wanted to reach out to offer our deepest sympathies to those whose families have been affected. We continue to monitor the information released by the Center for Disease Control and Prevention and the World Health Organization. We want you to know that, as always, your health & wellness is our top priority.
Since our inception in 2012, HPFY Stores has always taken pride in being the affordable source for your medical supplies. Our partners who worked with us all these years are now facing challenges of their own. The increased demand has created a dynamic market where cost is changing day by day. To meet our customer's demands, we have had to find alternate sourcing for a lot of our products. We, unfortunately, have no control over the costs and shipping at this time. If you see the prices fluctuating, please know that it is not us trying to take advantage, it is us trying to continue being a provider of those products in the best scenario we can. Please be assured that our goal is to help our customers through this and continue to be their providers of medical supplies. We are here because of YOU and we will never take that for granted.
Keeping in mind the safety of our team and the continuity of support that we need to provide our customers, we have enabled our team to work from home. To handle the unusually high call volume we have increased our live chat agents and assigned more resources to respond to your emails and queries.
In these times of unprecedented surge in demand, we are trying our best to continue to source products for you and will keep you informed of any backorder issues we face.
We thank you for placing your trust in us for the health care supplies you need. We are trying hard to ship all orders on time. We ask for your patience while we work to ship your order as quickly as possible.
All of us at HPFY Stores are thinking of our customers at this time and wish you well. Please know that we are here for you.
Warm regards,
Naheed Quaisar
CEO & Co-Founder
