Frequently Asked Questions on Delivery, Order and Payment


After how long is my order shipped on receipt?
Orders are usually shipped within 24-48 hours of receipt. We endeavour to ship all orders placed before 2.30pm EST on the same day. Orders that qualify for free shipping will be shipped via ground carriers.
Are there any possibilities of delay in the order and how will I know about it?
Yes, all orders are subject to stock availability and shipment could be delayed based on that. In such a case, we will contact you.
After how long will I receive my order?
While we try our best to ship the orders within 24-48 hours of receiving them, there could be circumstances when we are unable to do so. In such an event, you will be informed of an estimated shipping date.
What credit cards can I use to place my order online?
We accept all major credit cards including American Express, Discover, Master and Visa.
Is my credit card information submitted during online transactions secure?
Yes, we take precautions to protect your information. When you submit sensitive information via the website, it is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for https at the beginning of the address of the web page.

While we use encryption to protect sensitive information online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
What methods of payment are accepted for online purchase?
We accept credits cards and checks for an online purchase.
What is the quickest way to find the product I want?
Use our 'Smart Search' to find all products on the website. Our LiveChat will provide you assistance whenever required.
How do I track my order status?
You can track your order using our online tools. You will be emailed when your order status changes.
Do I need to open an account on Healthproductsforyou.us to place an order?
If you have never shopped at Health Products For You before, then you will need to create an account. This is where we collect your billing information and assign a unique login to you. Using your login information you will be able to Receive email confirmation of your order and shipment, Review past orders, Track your packages and Re-order using our ReOrder Express.
What is your return policy?
Items are returnable for a partial refund of the item price (minus 15% restocking fee and shipping charges), as long as they meet the following criteria:
1. Returned within 7 days of the receipt for US orders.
2. Items must be in their original packaging and must be unused. 
3. All returns must be authorized by ShopWoundCare.com
Where do I send the check? Who do I make the check payable to?
All communication including check payments can be directed to:

HPFY Stores
82 North St
Danbury CT 06810

How do I order products not listed on the website?
You can call us toll-free at 877-658-HPFY(4739) or email at Customer Care